Experience the power of exceptional service with Zendesk AI
With our complete AI customer service solution, delivering exceptional service across all channels is made easy. Built with the expertise of more than 100,000+ customers across 20 years of service interactions, we ensure your team has the right AI tools to provide quick and easy resolutions, creating a ripple effect of satisfaction from end-user to agent, and beyond.
Benefits
Smart service, delightful results
Give customers fast, personalized support on any channel—email, voice, messaging, or social. Provide instant, always-on assistance with AI agents to help scale. Your customers get seamless, immediate service—wherever they prefer it.
Give agents a single workspace with complete customer views, predefined responses that save time, and seamless internal team collaboration—all without switching tools or losing context.
Grow your service operation efficiently. Questions automatically route to the right team member. Automate what makes sense, measure what matters, and keep costs predictable as you expand.
Gather important data points in one place and get a complete view of your business. Uncover operational improvements with prebuilt dashboards, or build your own in minutes. Spot coaching opportunities instantly, identify agent knowledge gaps, emerging trends, and benchmark your service against your peers.
What our customers say
The ripple effect of great service
수동
분류 92% 감소
첫
번째 응답 시간 74% 단축
“Zendesk AI로 고객과 대화하는 방식이 달라졌습니다. 이제 고객이 이모티콘을 즐겨 사용하든 격식을 갖춘 대화를 선호하든 간에 대화 시 고객의 말투에 맞출 수 있으니까요.”
“Zendesk AI는 우리 비즈니스에 매우 중요한 역할을 하고 있습니다. 우선 고객이 빠른 답변을 원하는 간단한 문의를 줄이는 데 도움이 되었고, 상담사의 입장에서는 어려운 상황에 처해 직접적인 도움을 필요로 하는 고객들을 세심하게 응대할 수 있는 시간적 여유를 얻었습니다.”
“Zendesk AI는 우리 비즈니스에 매우 중요한 역할을 하고 있습니다. 우선 고객이 빠른 답변을 원하는 간단한 문의를 줄이는 데 도움이 되었고, 상담사의 입장에서는 어려운 상황에 처해 직접적인 도움을 필요로 하는 고객들을 세심하게 응대할 수 있는 시간적 여유를 얻었습니다.”
Zendesk AI agents solve complex issues autonomously, in any channel leaving everyone from end-users to admins satisfied. Provide resolutions your customers want with instant, personalized support that’s always on—while reducing costs at scale.
