Synergy Enterprise Solutions

We thrive on finding innovative ways to deliver better customer experiences and help empower end-to-end customer engagement.

How Synergy helps deliver a great customer experience:

Our Services:

• Consultation
• Implementation
• Design
• Development
• Training
• Managed Support Services

Service Excellence Enhancement:

• Facilitate the adoption of tools & processes to empower teams & delight customers
• Provide personalised, knowledgeable, timely, and efficient services

Complementary Services:

• Expertise in supplementary technologies, including conversational AI, contact centre and telephony, communications, and security APIs
• Offer bespoke functionality and integration

Our Team:

• Highly accredited and experienced team
• Extensive experience in Contact Centre, CRM, ITSM, and CX technologies

Accreditation:

• Approved Government supplier in Australia and New Zealand

Local Presence and Global Reach:

• 20+ years in business
• Team members in Australia, New Zealand, The Philippines, and India
• Worldwide project delivery capabilities

Customer Testimonials: "The Synergy team were instrumental in delivering an intelligent bespoke CX solution that has helped us achieve a ‘next level’ customer roadside assistance experience. Now Digicall Assist is uniquely placed in the industry to deliver innovative brand differentiation for our clients based on their individual needs. It has been a game changer." Michael Curtin, CEO, Digicall Assist.

"Before going live, the Synergy team did a lot of work guiding us on ITIL best practice, categories of requests, and SLA management. They had a lot of it in place before we even deployed the system and started to customise it, so that helped. With Synergy, there was a drive to move quickly and implement with ease." Peter Darlington, Digital Business Services, Tasman District Council.

Interested in learning more about our services? Contact our local experts to find out how we can help transform your organisation.