You know how trying to get the most out of your Zendesk investment can feel like an uphill battle?

Maximizing its potential, leveraging AI and automation, and ensuring it works for you—not the other way around—can be daunting tasks. And maintaining the highest standards of security and compliance? That's another challenge altogether.

🚨 It's time to take control and unlock the full power of Zendesk—securely. 🚨

Introducing Adelante: Your Partner for Enterprise Zendesk Apps

We specialize in creating cutting-edge, secure, and compliant apps and integrations for Zendesk. Our solutions are ready for you to use from day one—no complex setup, configuration, or development to worry about.

Who is this for?

👉🏼 Are you looking to enhance Zendesk's capabilities with powerful apps and integrations?

👉🏼 Do you want to leverage AI and automation to optimize your customer service operations?

👉🏼 Need to ensure your Zendesk solutions are secure and compliant with industry standards?

If you answered “Yes” to any of these questions, we're here to help.

Trusted By:

Uri Ironi, VP (B2B Projects), HTZone

(HTZone deployed our solution to slash manual ticket responses by 66% and automate the identification and resolution of duplicate tickets.)

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"From the first meeting, it was clear to us that we were dealing with a very different company from those we’d already tried in the past! Adelante came up with so many ideas at the meeting that we didn’t even know were possible."

“Adelante knows Zendesk inside-out and can take a customer’s vision and provide an effective and smart solution. They brought in other solutions that we were unfamiliar with and can be integrated into the system to do the things it doesn’t let us do out of the box.”

Michael Brady, EVP, Strategy and Operations, Airspace (Airspace deployed our solutions to automate manual processes they were running within Zendesk).

“We came to Adelante to overcome mission-critical problems — and they implemented the solution with flying colors. The solutions that Adelante made — very quickly — would have been totally out of scope for us to do ourselves. And to be clear, they were critical for our success.”

Our Solutions:

• Custom Zendesk Apps: Extend the functionality of your Zendesk with tailor-made apps designed to meet your specific needs.

• Seamless Integrations: Connect Zendesk with your existing systems like CRMs, HRIS platforms, and other tools for a unified workflow.

• AI-Powered Tools: Implement AI and automation to enhance efficiency, reduce manual tasks, and improve customer satisfaction.

Security Matters

At Adelante, we emphasize the security and compliance of our solutions. Here's how we ensure your data is protected:

🔒 ISO27001 Certification: We are ISO27001 certified. We have robust policies and procedures in place to manage risks and safeguard your data.

📄 GDPR and HIPAA Compliance: Our apps and integrations are fully compliant with GDPR and HIPAA regulations. We ensure that personal data is handled lawfully, protecting both you and your customers' privacy rights.

🛡️ Secure Oauth2 Integrations: Our solutions connect to your Zendesk through secured OAuth2 integrations. This protocol provides a secure way for applications to access resources with granular scopes, without compromising user credentials.

🖥️ Secure Hosting Environments: All our applications are hosted in AWS data centers certified as ISO27001 and SOC2 compliant.

🔍 Regular Security Audits: We conduct frequent security assessments and vulnerability scans to proactively identify and mitigate potential risks.

📊 Data Minimization and Retention Policies: We collect only the data necessary for the functionality of our apps and retain it only as long as needed. This reduces the risk associated with data storage and complies with data protection best practices.

🤝 Transparent Practices: We believe in full transparency regarding how we handle your data. We're happy to provide detailed information or enter into NDAs to give you peace of mind.

Who Are We?

Adelante[www.getadelante.com] is a team of Zendesk experts dedicated to developing innovative apps and integrations that enhance the Zendesk platform, led by Tamir Bashkin. We previously spent years implementing Zendesk for customers, so we know the world of CX exceptionally well.

*🚀 Maximize your Zendesk investment and achieve more from your CX spend—securely and efficiently with Adelante! *