Callzilla provides outsourced call center and contact center services. We are also referred to as a BPO (Business Process Outsourcing) provider. We are a US company, headquartered in Miramar, Florida and operate two nearshore contact center sites in Bogota, Colombia.
Callzilla is an outsourced call center and contact center. Headquartered in Miramar, Florida, Callzilla operates 2 contact center sites in nearshore Bogota, Colombia serving companies in the US, Canada, Europe, and Latin America. We offer omni channel service (phone, chat, chatbot and voicebot, email, SMS, IVR, social media, and others) in 4 languages: English, Spanish, French, and Poruguese.
Callzilla continually proves that enterprises can obtain the highest quality, performance, CSat, and resolution for their customers from near shore service delivery. Our mission mandates that we must only offer high quality, customer experience focused service to our clients. We are IS) 9002:2015 and PCI-DSS certified, HIPAA compliant and are on track to obtain SOC2 Type II by mid 2020.
We look forward to discussing your opportunity and will ensure you feel maximum levels of flexibility in how we operate on your behalf, how we integrate your preferred technology, how we achieve your KPIs, and how we treat your customers to guarantee their satisfaction and the resolution of their questions and problems.
