CustomerHD

From start-up to enterprise-level, many prestigious companies have trusted CustomerHD to provide superior customer support services or benefited from our expert implementation and optimization services. Decades of experience in the customer service industry has enabled CustomerHD to be the experts in all areas of customer support services. We understand that time is money, and our optimization services are designed to help you get the most out of your Zendesk investment and help you achieve your goals faster. Our team of certified Zendesk experts can quickly update and optimize your system.

Who We Are: CustomerHD is on a mission to change the perception of a call center. We are creating something different, we are building a culture where people feel valued. We believe that we can be a light that shines in the customer service industry, a place where people want to work and partner with us. We are committed to creating amazing customer service solutions with amazing people! CustomerHD provides exceptional customer support and expert customer experience services including Zendesk implementation and optimization. Based out of Raleigh, NC, CustomerHD provides the best experiences for your customers through customer support services, strategic consulting, and software enhancements.

What We Do: We understand that customer experience is the key to success. That's why we help organizations create a world-class customer experience through support, strategy, and technology solutions. Our team of experienced professionals is dedicated to helping you create a customer experience that is tailored to your unique needs. We provide a range of services to provide the best possible solutions to help you create a customer experience that is second to none.

What We Offer: CustomerHD offers superior customer service experiences for our clients through support and system optimizations. Our US based team provides high touch support, while our amazing offshore team provides lower cost options. We also specialize in Zendesk services, including full implementation, review & optimization, creating explore reporting dashboards, custom help centers, and technical support. We offer, strategic consulting, customer journey mapping, lean process mapping, and customer experience reviews. Our team is dedicated to providing the best customer service experience possible for you and your business.

Customer Support Services:

• Omni-Channel Support - Phones, Chat, Email, Message, Social
• US Contact Center - Raleigh, North Carolina
• Offshore Contact Center - Belize City, Belize
• Full team, supplemental support, seasonal support
• English first language for all support centers
• Spanish and other language support available

Zendesk Services:

• Monthly or Annual Billing Subscriptions
• Full Implementation
• Review & System Optimization
• Reporting & Dashboards
• Help Center
• Technical Support

Other Services:

• Strategic CX Consulting
• Customer Journey Mapping
• Lean Process Mapping
• Full CX Technology Solutions

Why We are Different:

• ⚡ *We are Fast *

Need a CS team or system implementation quickly? Our team can make it happen!

• 💲 *We Offer the Best Pricing *

All clients receive competitive pricing and reseller discounts.

• 🤝 *We are Dedicated *

Our team is committed to your success and we here to support you and your business goals!

• 📈 *We are Experienced *

Our team has years of experience in the industry and can provide you with the best solutions.

• 🤗 *We are Friendly *

We are “People Helping People”, here to help and make sure you have the best experience possible.