Shaping the future of service operations with Zendesk’s workforce engagement management solutions

Delivering superior service experiences requires organizations to improve their internal service operations first. With the latest advancements in artificial intelligence, these organizations have the opportunity to make their service processes more efficient, which allows service agents to deliver both speedy and quality service interactions with their customers.

This white paper will shed light on how Zendesk’s AI-powered workforce engagement management solutions can be integrated to help businesses meet—and exceed—customers’ rising expectations by:

• Providing better visibility on team performance

• Fostering happier agents, which in turn empowers them to be more productive

• Increasing the capacity of quality interactions handled with AI and automation

• Providing a holistic understanding of customer interactions

• Spotting unhappy customers before they churn