Talking Customer Engagement, Business, and APIs with Robert Scoble

I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and philosophy behind Zendesk.

Robert is such an enthusiast for the web and for innovation – it was both fun and inspiring to talk shop with him. One aspect of Zendesk we discussed that found resonance in the comment thread over at Building43 is our API; how we see extensibility as a central piece of Zendesk. Developers can learn how to build their own integrations by tapping directly into our Zendesk Support API.