주 콘텐츠로 건너뛰기

Article 1 min read

Sh*t support agents say

출처 Amanda Roosa

최종 업데이트: March 15, 2024

Imagine you’ve been on the phone for a while. You feel you’ve really gotten to know the customer support agent helping you, but then they throw out a stock phrase in response to one of your concerns. You feel less than unique. You’re disappointed—after all, you two have been through a lot together.

Everyone wants good customer support, but if you’re a support agent, listening to angry customer’s problems 40 hours a week can get repetitive quickly. Giving meaningful responses and solutions? That’s a whole other story.

Whether you’re calling in for customer support or providing it, you’re probably familiar with a few of the phrases in this video.

If you’re a support agent looking for ways to break up the monotony, these customer service tips might be just what you need.

추가 관련 사례

Article
4 min read

Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

Article
4 min read

Accelerate your CX in 2025: A 5-step AI readiness checklist

The organizations set to surge ahead in 2025 are those that took bold, early action to…

Article
4 min read

The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed

CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…

Article
3 min read

Zendesk AI customers are building teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…