Life science and CX: The impact of customer service
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Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else.
To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations. In this guide, you’ll learn how to unlock the power of customer interactions for your business:
Meet customers on their preferred channels
Differentiate your customer service with a powerful CX platform
Become more personalized with your customer care
Help customers help themselves with an informational knowledge base
