For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering beauty with purpose. But behind the scenes, as the company grew across continents, employee service became anything but seamless.
On April 23, join us for a Customer Spotlight Webinar with Karolina Michalska, Head of Global People Services at Avon, as she shares the inside story of how her team modernised internal employee support—while preserving the values and cultural DNA that define Avon.
One global team. Dozens of disconnected systems.
“We were dealing with decades of legacy,” Karolina says. “Numerous systems, platforms, solutions—or even a complete lack of them.”
Sound familiar? For global HR and People Services teams, regional sprawl and manual processes can slow down service, limit visibility, and leave employees unsure where to turn. Avon was no exception. But instead of settling for short-term fixes, Karolina’s team rethought how support could scale—with Zendesk at the core.
Inside the conversation
In this 40-minute candid conversation hosted by Orna Morris, Zendesk’s Senior Solution Consultant for employee service, you’ll hear:
How Avon moved from fragmented tools to a unified support model
What it means to scale internal service intelligently, across 32 markets
Why empathy, not only efficiency, is the foundation of employee trust
What’s next—from centralising talent support to embracing Zendesk AI
Why join?
Whether you’re modernising internal service for 50 employees or 5,000, this session is for you. It’s short, real, and packed with insights you won’t get from a slide deck.
Register now to join us on April 23:
North America: at 10.00 AM PST I 1:00 PM EST: Click here.
EMEA: at 10.00 AM BST I 11:00 AM CET: Click here
